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Frequently Asked Questions
Q1. I'm a JM Family associate, how do I sign up?
Q2. I forgot or don’t know my Associate ID number needed to create my account? How or where can I obtain my ID number?
Q3. What is my password?
Q4. How do I manage or change my password?
Q5. I just signed up for a program through one of the vendors. How long will it take before I see the deduction on my earnings statement?
Q6. Are the deductions after-tax or pre-tax?
Q7. Must all deductions be taken via payroll deduction?
Q8. I signed up for more than one benefit that is available. Will I see multiple deductions on my earnings statement?
Q9. Where do I find my JM Family Voluntary Benefits deduction on my earnings statement?
Q10. If I currently have a policy with one of the home or auto vendors listed on the site, can I get a JM Family Voluntary Benefits discount?
Q11. What happens if I go on an unpaid leave of absence or terminate employment?
Q12. Will my discounted rate still apply after I leave JM Family?
Q13. How do I receive my refund?
Q14. How do I change my Auto and/or Home policy to be paid through payroll deduction?
Q15. How do I cancel my coverage?
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